What If You Can't Bill My Insurance Directly?

 If we are not able to direct bill your benefits plan provider, you will need to pay for your appointment & submit the provided receipt to your insurer for reimbursement. This is common with some benefit plans & clinician designations.

If your insurer pays only part of the fee, you are responsible for the remaining balance.

Please don't assume that direct billing means your appointment is fully covered. It means we submit a claim where permitted, your plan still determines what it will pay.

How can I pay?

Our published payment options include:

• Visa, Mastercard & American Express
• E-Transfer or internet bank transfer

Payment is due according to the arrangements confirmed with our office, generally within 24 hours of your appointment.

Are counselling fees covered by Alberta Health Care?

Private counselling & psychological services are generally not covered by Alberta's public health insurance plan. Many people use employer benefits, personal health benefits or a health spending account to help with the cost.

Eligible psychological service expenses may also qualify as medical expenses for income tax purposes. Check the current Canada Revenue Agency rules or speak with a tax professional about your situation.

     We understand that schedules change. People get sick, work runs late & family life has a habit of ignoring the calendar.

If you need to cancel or reschedule, please give us as much notice as possible & use the client portal or contact our office. If it is outside our regular business hours, feel free to send our Admin Jodie a quick text 587-416-1099 to let her know (this will also log the time you notified us).

We ask that, when possible, you please give us 48 hours' notice. This allows us to open the spot up for someone else who may need that appointment.

Late cancellations (less than 24 hours' notice) & missed appointments will be charged the full session fee, as that appointment time has been reserved for you & may be difficult to offer to someone else.

What Else Might I Be Charged For?

 We want you to know about all potential costs before they show up on an invoice.

Depending on your service & circumstances, additional fees may apply for:

• Extended Appointments: Sessions that run beyond the booked time may incur additional charges under the clinic's fee schedule
• Telephone Consultations: Consultations with clients, parents, teachers, physicians or other professionals may be billed in 15 minute increments at the clinician's hourly rate
• Reports & Documentation: Formal reports or documentation requested by you, a lawyer, an insurer or another third party may be billed separately
• Specialized Services: Some specialized therapies & assessments have different fee structures

If a service involves a separate charge, ask your clinician or our administration team to explain the fee & scope of work beforehand.